Frequently Asked Questions (FAQ)

Answers from the Experts at Rob’s Automotive Repair Center in Clackamas, OR

At Rob’s Automotive Repair Center, we believe in transparency and education — because informed drivers make confident decisions.
Below you’ll find answers to some of the most common questions we hear from customers about our services, repairs, and policies.

If you don’t see your question below, feel free to call us at (503) 650-6101 or contact us online — our team is always happy to help.

General Questions

Where is Rob’s Automotive Repair Center located?

We’re conveniently located in Clackamas, Oregon, and proudly serve drivers from Happy Valley, Milwaukie, Oregon City, Gresham, and Southeast Portland.

What are your hours of operation?

We’re open:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: Closed

Same-day service is available for most repairs, and extended hours can be arranged for fleet clients.

Do I need an appointment, or can I just stop by?

Walk-ins are always welcome, but scheduling an appointment ensures faster turnaround and priority service. You can easily book an appointment online anytime.

Do you service all makes and models?

Yes! We service all makes and models — domestic, European, and Asian — including gas, diesel, hybrid, and electric vehicles. Our ASE Certified Technicians are trained to handle everything from oil changes to advanced diagnostics and EV maintenance.

Service & Maintenance

What maintenance services do you provide?

We offer complete vehicle maintenance and repair, including:

  • Oil changes and filter replacement
  • Fluid inspections and flushes
  • Brake service
  • Tire rotation, balancing, and alignment
  • Factory-recommended mileage services (30K / 60K / 90K / 120K)
  • Battery and electrical system testing

How often should I service my vehicle?

That depends on your make, model, mileage, and driving conditions — but most vehicles benefit from professional maintenance every 5,000–7,500 miles. We can help you design a custom maintenance schedule to protect your vehicle’s performance and warranty coverage.

What if I’m not sure what’s wrong with my car?

That’s what we’re here for!
Our Vehicle Diagnostics & Performance Solutions team uses advanced technology to accurately pinpoint problems — saving you time, money, and frustration.
No guessing, no unnecessary repairs — just clear answers and honest solutions.

Can you handle fleet or commercial vehicles?

Absolutely. We specialize in Fleet Maintenance & Commercial Partnerships, offering:

  • Scheduled service tracking
  • Digital inspection reports
  • Priority scheduling
  • Consolidated billing and maintenance logs with our Fleet Vehicle Reliability Program

How much will my repair cost?

Pricing depends on your vehicle’s specific needs. We always provide a detailed digital estimate before any work begins — with photos, notes, and transparent line-item pricing. There are no hidden fees and no surprises.

Do you offer financing options?

Yes, we provide flexible payment and financing options for qualified repairs. Ask our service advisors for details when scheduling your appointment.

Do you accept extended warranties?

Yes, we accept most extended warranty and service contract programs. We’ll even handle claim submission and communication on your behalf for a seamless process. Please speak with your advisor for more details.

Is your work guaranteed?

Yes — all qualifying repairs are backed by our 48-Month / 48,000-Mile Nationwide Warranty.
That’s one of the best warranties in the industry and includes coverage for both parts and labor.

Do you use OEM parts?

We use OEM and premium-quality parts that meet or exceed manufacturer specifications.
This ensures reliability, safety, and warranty compliance on every repair.

Do you offer a shuttle or loaner vehicles?

Yes — we provide a courtesy shuttle service for local customers and can help arrange alternate transportation if needed.

Our comfortable waiting area also includes Wi-Fi, coffee, and refreshments.

Can I get updates on my vehicle during service?

Of course! We offer real-time updates via text or email so you always know your vehicle’s status.
You’ll receive photos, videos, and technician notes through our digital inspection system.

Do you work on hybrid and electric vehicles?

Yes — we’re trained and equipped to handle hybrid and EV systems, including high-voltage battery diagnostics, inverter systems, and regenerative braking maintenance.

Community & Local Connection

Are you locally owned?

Yes — we’re proud to be locally owned and operated since 2004.
We live and work right here in Clackamas, and we’re proud to support local schools, charities, and small businesses.

How can I leave a review or share my experience?

We’d love to hear from you! You can:

  • Leave a Google Review
  • Leave a Yelp Review
  • Or send feedback directly to our team

Your feedback helps us continue improving and serving our community better.
Read What Customers Are Saying

Have Another Question?

We’re here to help.
Whether you’re unsure about a noise, warning light, or maintenance schedule, our ASE Certified team is just a call or click away.

Contact Rob’s Automotive Repair Center today for clear answers and dependable service you can trust.

48 Months / 48K Mile Warranty Nationwide Coverage
  • Avatar Alexandra C. ★★★★★ a month ago
    I'm late to review Rob's, as they took care of me back in August, but these guys are amazing!!! Carter was the main employee I spoke with over the phone and he was phenomenal. He also came in on his day off to make sure I had … read more my car secured in a safe place until they opened. Corey also really helped when I came in personally and by going through some paperwork to ensure I wasn't being screwed over by the company I had been going to the last several years (which it turned out i kind of had been). Carter and Corey worked together to find me the best ways to handle the situation and have me honest suggestions without making me feel manipulated into paying for maintenance through they're company - they were there to help and make sure that I was safe while driving my vehicle. While being very professional and knowledgeable, they went up and beyond what I could have hoped for. The company understands that life happens and they do everything (within reason) to work with your time and budget to make sure that their clients are well taken care of and that the work that they do is thorough and accurate.I HIGHLY suggest using Rob's Automotive for your vehicle needs because of their honesty, hard work and their excellent customer service.Thank you again, especially Carter and Corey, for helping me get through a rough time with my little car and helping me feel confident that I made the right choices on how to handle my car issues. I will absolutely be coming back!

Rob's Rewards Program

Business Hours:
Open Monday through Friday
from 7:00am – 6:00pm

Proudly serving Clackamas County and surrounding communities

Rob’s Automotive Repair Center is locally owned and operated in Clackamas, Oregon, and we’re honored to work with vehicle owners from across the area. We regularly serve customers from Happy Valley, Damascus, Boring, Oregon City, Gladstone, Oatfield, Pleasant Valley, Barton, Barclay Hills, Holcomb, Hillsview, and nearby Clackamas County communities. Whether you’re close by or making the short drive to our shop, you’ll receive the same quality service, professional repairs, and transparent communication every visit.

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