Customer Experience

Transparent, Professional, and Built Around You

At Rob’s Automotive Repair Center in Clackamas, OR, we’ve built our reputation on one guiding principle — make auto repair simple, honest, and stress-free.
From the moment you contact us to the moment you pick up your keys, you’ll experience clear communication, genuine care, and confidence that your vehicle is being handled by professionals who take pride in their work.

We don’t do surprises.
We do solutions you can trust.

Our Process: How We Make Car Care Easy

We’ve refined every step of our process to ensure you know what’s happening — and why — at all times.

1. Easy Appointment Scheduling

You can book your service online, by phone, or through text — whatever’s most convenient for you.
Our team confirms your appointment quickly, and we’ll send reminders so you never miss a visit.

Schedule an Appointment

2. Convenient Check-In Options

When you arrive, you’ll be greeted by our friendly service advisors.
Prefer contactless drop-off? No problem — use our express check-in or after-hours drop box for added flexibility.

We’ll confirm your concerns, verify your contact info, and get your vehicle into the shop promptly.

3. Digital Vehicle Inspection (DVI)

This is where transparency begins. Our technicians perform a full digital inspection — including photos, videos, and detailed notes — to identify your vehicle’s condition.

You’ll receive a text or email with your full report, showing:

  • What’s in great shape
  • What’s due soon
  • What needs immediate attention

You can review everything right from your phone before approving any work.

4. Honest, No-Pressure Recommendations

Our job is to give you accurate information — not to sell you something you don’t need.
We’ll explain your options clearly, prioritize by safety and urgency, and help you make the right decision for your vehicle and your budget.

That’s what 100% transparency from start to finish really means.

5. Expert Repairs & Maintenance

Once you approve your services, our ASE Certified Technicians go to work.
We use OEM and premium-quality parts, follow factory-recommended procedures, and document every step for your peace of mind.

Whether it’s a simple oil change or a complex diagnostic repair, we treat every job with precision and professionalism.

6. Real-Time Updates & Communication

We keep you informed throughout the process — no waiting around wondering what’s happening.
You’ll receive status updates by text or email, and you can always reach out directly to your service advisor for questions.

Communication is simple, fast, and flexible.

7. Quality Assurance & Warranty Protection

Before we return your vehicle, our technicians complete a final inspection to ensure everything meets our standards of quality and safety.
Then, your service is backed by our 48-month / 48,000-mile Nationwide Warranty, covering most parts and labor for true peace of mind.

Learn About Our Warranty Protection

8. Pickup & Follow-Up

We’ll walk you through your completed services, answer any questions, and make sure you’re confident in every detail. Your invoice and inspection report are stored digitally, making it easy to track your service history and plan future maintenance.

We’ll even send you reminders for your next scheduled visit — so staying on track is effortless.

What Makes Our Experience Different

At Rob’s, it’s not just the repairs that set us apart — it’s how we treat people.

Here’s what you can always expect when you choose us:

  • Friendly, customer-first staff who care about your comfort and time
  • ASE Certified Technicians who diagnose accurately and fix it right
  • State-of-the-art technology for precision and reliability
  • Flexible communication options (text, call, email)
  • No hidden fees, no pressure — ever
  • Comfortable waiting area with Wi-Fi, coffee, tea, and refreshments
  • Courtesy shuttle service for your convenience

We combine professionalism with genuine small-town hospitality — because that’s what real auto repair should feel like.

Your Vehicle, Your Choice, Your Confidence

We don’t just fix cars — we empower drivers. When you understand what your vehicle needs and why, you can make confident decisions without stress or uncertainty. That’s how we’ve earned the trust of Clackamas drivers for over two decades.

Experience Auto Repair the Way It Should Be

If you’re ready for a better kind of auto repair experience — one that values your time, respects your budget, and delivers dependable results — we’re ready to help.

Schedule your visit today and experience The Rob’s Automotive Repair Difference for yourself.

Related Pages

48 Months / 48K Mile Warranty Nationwide Coverage
  • Avatar Sheldon K. ★★★★★ in the last week
    Emergency alternator replacement while travelling. Thankful for their prompt help.

Rob's Rewards Program

Business Hours:
Open Monday through Friday
from 7:00am – 6:00pm

Proudly serving Clackamas County and surrounding communities

Rob’s Automotive Repair Center is locally owned and operated in Clackamas, Oregon, and we’re honored to work with vehicle owners from across the area. We regularly serve customers from Happy Valley, Damascus, Boring, Oregon City, Gladstone, Oatfield, Pleasant Valley, Barton, Barclay Hills, Holcomb, Hillsview, and nearby Clackamas County communities. Whether you’re close by or making the short drive to our shop, you’ll receive the same quality service, professional repairs, and transparent communication every visit.

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